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Performance Improvement Management System

The Veterans Health Administration Performance Improvement Management System (VHA PIMS) is a web-based system that provides a consistent and efficient approach to plan, develop, evaluate and improve emergency management activities throughout the VHA and enables multi-level participation and collaboration. ORAU developed PIMS to be a technology software solution to support the VHA’s Comprehensive Emergency Management Program.

VHA PIMS tracks information such as available volunteers and emergency resources for each VA medical center, thus helping VHA emergency managers to respond quickly to staffing and supply needs at hardest hit locations during a local emergency or natural disaster. The system also serves as a tool for volunteer registrations, so that volunteers can make themselves available to be deployed to areas where shelters and mobile medical units are needed to augment VA medical centers services.

Pe r formance Imp r o v ement Management System D ev eloped for the V ete r ans Health Administ r ation By the Numbers: Operations Suppo r ted Medical F acilities Suppo r ted Outpatient Sites of Care 1 , 100 OUT P A TIEN T V A Medical Centers 170 Exercises 2 , 939 Real- W orld Incidents 1,512 EMPI Funding Requests 5 , 611 Active Disaster V olunteers 18 ,951

PIMS contains a variety of emergency management tools and functionality, including:

Event Builder

The Event Builder tool facilitates the planning, building and management of exercises, and it provides the ability to document incidents. Event Builder was developed in accordance with Homeland Security Exercise and Evaluation Program (HSEEP) methodology.

The system auto-generates documentation including the Exercise Plan, Controller/Evaluator Handbook, Exercise Evaluator Guide, and the After-Action Report/Improvement Plan. Improvement plans and corrective action items are tracked for each exercise or incident.

Screen captures outline how the Event Builder program works:

Emergency Management Performance Improvement (EMPI) Funding Request and Tracking

As part of the emergency management exercise cycle, EMPI manages and tracks emergency management improvement funding requests. For VHA, EMPI is responsible for the management and tracking of emergency management funding requests for more than 1,700 sites of care.

DEMPS Management System (DMS)

DMS manages the VHA Disaster Emergency Medical Personnel System (DEMPS) volunteer program. DMS provides coordinators the ability to manage volunteers, determine who is in the process of becoming qualified for deployments, and identify those available to deploy. The system is used to respond to internal VA emergencies and to support a national mission following a Presidential Disaster Declaration.

Emergency Management Capabilities Assessment Program (EMCAP)

EMCAP supports the VHA’s Office of Emergency Management’s efforts to assess the preparedness of VA medical centers across the country. EMCAP contains a scheduling tool, an assessment team builder, real-time assessment scoring, and post-assessment findings and report generation.

View the Veterans Health Administration Performance Improvement Management System fact sheet

ORAU specializes in scientific and technical staffing support, bringing highly qualified professionals to your organization to fulfill critical project and business requirements. ORAU has been providing STEM talent staffing solutions and designing, managing, and evaluating jobs and internships for more than 70 years. We have developed programs for the U.S. Department of Energy’s Oak Ridge Institute for Science and Education, the Environmental Protection Agency, the Army Research Laboratory, NASA and many others, and have demonstrated their success through comprehensive program evaluations.

Download the Veterans Health Administration Performance Improvement Management System fact sheet (.pdf). 

Our Expert

Mary Connelly

Mary Connelly

Manager, Emergency Management Laboratory

Expertise: Emergency management technology solutions, training, exercises, project management


  • National Healthcare Coalition Preparedness Conference, November 2017
  • National Health Preparedness Summit, April 2017

Certification: FEMA Master Exercise Practitioner

Contact us

For information about ORAU’s health communication, preparedness and response solutions, contact Freddy Gray, director, Health Communication and Preparedness programs, at 865.576.0029 or